Submissions

Need to send us a request? You're in the right place. Use the relevant submission form below to log a repair, request a return, cancel an order, or update your trade account details. Our team reviews every submission and responds as quickly as possible during business hours.

To help us assist you faster, please include your order number or account number where relevant, along with as much detail as you can about your request.

What would you like to submit?

Repair Request

Submit a piece of salon equipment, furniture, or an electrical item for assessment and repair. Tell us the brand, model, and the fault you're experiencing.

Return Authorisation

Request approval to return a product. Have your order number and the reason for the return ready before you start.

Order Cancellation

Need to cancel an order before it ships? Submit a cancellation request with your order number and we'll confirm whether it can still be stopped.

Account Information

Update your trade account details, request your account information, or ask a question about your wholesale pricing and credit terms.

General Enquiry

Have a question that doesn't fit the categories above? Send us a general enquiry and we'll point you to the right person.

Bulk & Salon Orders

Planning a large or recurring order for your salon? Submit your requirements and a member of our trade team will assist with pricing and stock.

How submissions work

Choose the right form. Pick the request type that matches what you need so it reaches the correct team.
Add your details. Include your order or account number and a clear description of your request.
We review it. Our team checks your submission and verifies the relevant order, product, or account information.
You hear back. We'll respond with the next steps — whether that's a return authorisation, a repair booking, a cancellation confirmation, or an answer to your question.

Submissions FAQ

How long does it take to get a response?

We aim to respond to every submission as quickly as possible during business hours. Requests that include an order or account number are usually resolved faster.

Do I need an order number to submit a return?

Yes. To process a return authorisation we need your order number and the reason for the return so we can verify the purchase.

Can I still cancel an order after it has shipped?

Once an order has left our warehouse it can no longer be cancelled. Submit a cancellation request as soon as possible and we'll let you know if it can still be stopped.

Can I submit a repair for equipment bought elsewhere?

Submit the details and our team will let you know whether we're able to assist with the assessment or repair.

I shop across multiple branches — does that matter?

No. We supply professionals nationwide from our five branches in Johannesburg, Cape Town, and Durban. Just include your order or account number and we'll route your request correctly.

Not sure which form you need?

Get in touch and our team will direct your request to the right place.